Returns are accepted within 30 days of purchase.
- Upon receipt of your order, if you are not completely satisfied, please contact us at firstname.lastname@example.org within 30 days of purchase for a refund or replacement. Check your inbox for a return confirmation email along with a return label within 24 hours.
- When requesting a refund, your original credit card or PayPal account will be credited once your return is processed.
- Shipping, freight, service charges or oversize fees are the responsibility of the purchaser unless otherwise determined by customer service and will be deducted from the refund amount.
- Returns must be received within 14 days of receiving authorization and shipping label. Returns not received within 14 days will not be accepted.
- Returns must be received in the original packaging. If the original packaging is too damaged to be shipped back, you must use a similar sized box as the original.
- Must be in its original, undamaged condition. However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
- For refunds, please allow up to 2 weeks for us to fully process your return and issue your refund.
Already started the return process but changed your mind? Don’t worry! You can always cancel the return
by notifying us at email@example.com.
Damaged or Defective Items
We know how frustrating a damaged or defective item can be. No problem, we will work with you to make it right!
Damaged Or Defective Item Policy:
You must contact us about any damaged or defective item within 30 days of the delivery date to qualify for a resolution of the issue. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date. Simply notify us at firstname.lastname@example.org to get started.
Canceling an Order
You can request to cancel any order before it ships by notifying us at email@example.com. Cancellation requests are not a guarantee, as items cannot be canceled once they are preparing for shipment.
If you missed the window to cancel the order, you can always set up a return or exchange ahead of time, and then send the item back once it arrives. Please note, return shipping costs will apply.
If you’d like to exchange an item we are happy to help you with that! The process is similar to a return, and all the same policies listed in our Return Policy apply. There are two ways to exchange an item, depending upon your preference.
- Before the return: To receive the new item sooner, you can go ahead and place an order for the new item before you return the old item. We will credit your account once we receive the return.
- After the return: Follow the same steps as a regular return. Once you receive your refund, place a new order.
Return shipping costs still apply for all exchanges and will automatically be deducted from the refund